Performance


Feedback

Accomplishments

Top 10 company-wide revenue generator

Rated 5/5 for Client Relationship in performance evaluation

Written feedback of top performance and labeled “calm, cool, and collected”

Averaged high revenue for monthly sales goals

Received feedback from clients through OVME and Google review platforms on exceptional service


Rated number 7 out of over 80 studio coordinators across the East Coast Studios

Reached over forty-monthly membership sales

Averaged high rebooking and retail rates daily

Managed accounts for over 530 clients

Managed an average of 100 clients daily, meeting goals and providing solutions to client needs daily

“Zoe has been a delight from day one since joining our team. Her true strengths lie within her ability to remain calm, cool and collected in our fast-paced, and sometimes hectic, studio environment. She is a stronghold for our front desk, and that is invaluable to fostering a healthy and positive team environment. She provides consistently excellent customer service, meeting the needs of the clients without being asked, and is a key player in the continued success of our rebooking and membership sales. Zoe and Veronica collaborate well as a team, and are always willing to help and support me, even amongst their busy days up front. Zoe takes feedback well and works quickly to adjust language and behaviors based on the needs of the business. Zoe's even-keeled, happy energy, willingness to do whatever is needed to support her team members, and using those consistent behaviors and habits makes her a fantastic Studio Coordinator.

- Allison Scarnato, Studio Manager OVME, Atherton Mills